If your purchase does not match the description or if the item is defective or if you received the wrong item, please contact us within 10 days of delivery, we will make sure that all of your issues are resolved. We will arrange to deliver the correct items or return all your payment. No refund will be provided if you contact us after the 10 days of receiving the item.
For defective or faulty products, please take photos or a video and email us at firstname.lastname@example.org - we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Please do not send your purchase back to the manufacturer.
Angels Worth cannot be held responsible for conditions beyond our control such as severe weather, service interruptions or delays, etc.
Angels Worth will not refund any items that have been dispatched and are currently in transit.
Angels Worth will not be responsible for packages refused at delivery, returned to the sender or sent to an invalid address that has been provided by the customer.
Refusing delivery or returning a package as ‘Return to sender’ are not appropriate methods of the return shipment.
To receive your refund, please follow the steps below:
Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
Request your Return Authorization Number by emailing email@example.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the RA# and the address where you can mail the product you would like to return.
To assure your refund please use trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your shipping costs for returning your item.
Please make sure you send the item back as a gift (as we don't cover custom fees for returns)
Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment or will be sent to your Paypal email ID. A refund receipt will be emailed to the email address you used when making your original purchase.
Certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, i.e, damaged or missing parts for reasons not due to our error.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.